Shipping Policy
Shipping Policy
Shipping Policy
Effective Date: July 11th, 2025
Effective Date: July 11th, 2025
Thank you for shopping at EPS Controls. Below is our detailed shipping policy to help you understand how and when your order will be delivered.
Thank you for shopping at EPS Controls. Below is our detailed shipping policy to help you understand how and when your order will be delivered.
1. Order Processing Time
· Most orders are processed within 1–2 business days. Certain products, such as Variable Frequency Drives, may require 3–4 business days for processing after payment confirmation.
· Orders placed on weekends or holidays will be processed the next business day.
· Certain specialty or backordered items may require additional processing time. If so, we will notify you promptly.
· Most orders are processed within 1–2 business days. Certain products, such as Variable Frequency Drives, may require 3–4 business days for processing after payment confirmation.
· Orders placed on weekends or holidays will be processed the next business day.
· Certain specialty or backordered items may require additional processing time. If so, we will notify you promptly.
2. Shipping Methods & Carriers
We offer a range of shipping options at checkout, including:
· Standard Shipping (3–7 business days)
· Expedited Shipping (1–3 business days)
· Freight Shipping (for large or heavy items such as bulk axial fans or VFDs)
We primarily ship via UPS, USPS, and FedEx, depending on item size, value, and destination.
We offer a range of shipping options at checkout, including:
· Standard Shipping (3–7 business days)
· Expedited Shipping (1–3 business days)
· Freight Shipping (for large or heavy items such as bulk axial fans or VFDs)
We primarily ship via UPS, USPS, and FedEx, depending on item size, value, and destination.
3. Shipping Rates
· Shipping costs are calculated at checkout based on weight, dimensions, and destination.
· Any applicable freight costs will be shown before you complete your order.
· Shipping costs are calculated at checkout based on weight, dimensions, and destination.
· Any applicable freight costs will be shown before you complete your order.
4. International Shipping
While we do not offer direct international shipping, we gladly serve international customers by shipping to U.S.-based freight forwarders of your choice.
Please note:
· You must provide the complete name, address, and contact details of your freight forwarder at checkout or by email.
· Once the order is delivered to the freight forwarder, EPS Controls is no longer responsible for the package, including international transit, customs clearance, or import duties.
· All customs, import duties, and taxes are the responsibility of the buyer.
· Returns are not accepted for international orders. All sales shipped through a freight forwarder are considered final.
While we do not offer direct international shipping, we gladly serve international customers by shipping to U.S.-based freight forwarders of your choice.
Please note:
· You must provide the complete name, address, and contact details of your freight forwarder at checkout or by email.
· Once the order is delivered to the freight forwarder, EPS Controls is no longer responsible for the package, including international transit, customs clearance, or import duties.
· All customs, import duties, and taxes are the responsibility of the buyer.
· Returns are not accepted for international orders. All sales shipped through a freight forwarder are considered final.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can monitor your package using the carrier’s website.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can monitor your package using the carrier’s website.
6. Lost or Damaged Shipments
Please inspect your order upon delivery. If your order is:
· Damaged, take photos immediately and contact us within 48 hours.
· Lost in transit, contact us so we can initiate a carrier investigation.
We are not responsible for shipping delays caused by carriers, weather, customs, or other circumstances beyond our control.
Please inspect your order upon delivery. If your order is:
· Damaged, take photos immediately and contact us within 48 hours.
· Lost in transit, contact us so we can initiate a carrier investigation.
We are not responsible for shipping delays caused by carriers, weather, customs, or other circumstances beyond our control.
7. Address Accuracy
Please ensure that your shipping address is correct. EPS Controls is not responsible for orders lost or delayed due to incorrect or incomplete address information.
Please ensure that your shipping address is correct. EPS Controls is not responsible for orders lost or delayed due to incorrect or incomplete address information.
Questions? Email: info@epscontrols.com Phone: (305) 510-0626
Questions? Email: info@epscontrols.com Phone: (305) 510-0626
13263 SW 124th St. Miami, FL 33186
Ph: (305) 510-0626
Email: info@epscontrols.com
Hours: Monday - Friday
9:00am - 5:00pm EST
13263 SW 124th St. Miami, FL 33186
Ph: (305) 510-0626
Email: info@epscontrols.com
Hours: Monday - Friday
9:00am - 5:00pm EST
13263 SW 124th St. Miami, FL 33186
Ph: (305) 510-0626
Email: info@epscontrols.com