Refund & Return Policy

Effective Date: July 11th, 2025

Thank you for shopping at epscontrols.com. We want you to be fully satisfied with your purchase. Please review our return policy below to understand your rights and responsibilities when making a return.

Return Policy Overview

To be eligible for a return:

· The item must be in new, unused, and unopened condition

· Returned within 30 days from the date of shipment

· Accompanied by the original receipt or proof of purchase

· Returned to our warehouse at: 13263 SW 124th Street, Miami, FL 33186, United States

Returns that meet these criteria may be subject to a 20% restocking fee.

To be eligible for a return:

· The item must be in new, unused, and unopened condition

· Returned within 30 days from the date of shipment

· Accompanied by the original receipt or proof of purchase

· Returned to our warehouse at: 13263 SW 124th Street, Miami, FL 33186, United States

Returns that meet these criteria may be subject to a 20% restocking fee.

Return Eligibility

To make a tax-exempt purchase, please follow these steps:

1. Provide a valid tax-exempt certificate: Email a copy of your current tax-exempt certificate to info@epscontrols.com before placing your order.

2. Verify your status: Our team will review your certificate to confirm eligibility.

3. Place your order: Once approved, you can place your order without paying sales tax.

4. Keep records: We reserve the right to request your certificate again for verification purposes at any time.

To make a tax-exempt purchase, please follow these steps:

1. Provide a valid tax-exempt certificate: Email a copy of your current tax-exempt certificate to info@epscontrols.com before placing your order.

2. Verify your status: Our team will review your certificate to confirm eligibility.

3. Place your order: Once approved, you can place your order without paying sales tax.

4. Keep records: We reserve the right to request your certificate again for verification purposes at any time.

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery and contact us immediately at info@epscontrols.com if:

· You receive a damaged, defective, or incorrect item

· You believe the item is not as described

Under Florida law, you are entitled to a replacement or repair, or a full refund if we are unable to resolve the issue. EPS Controls will cover all return shipping costs in these cases.

Please inspect your order upon delivery and contact us immediately at info@epscontrols.com if:

· You receive a damaged, defective, or incorrect item

· You believe the item is not as described

Under Florida law, you are entitled to a replacement or repair, or a full refund if we are unable to resolve the issue. EPS Controls will cover all return shipping costs in these cases.

How to Submit a Return Request

You may start a return by emailing us at info@epscontrols.com. Please include your order number and reason for the return.

Once approved, you will receive:

· A return shipping label (return shipping costs may apply)

· Step-by-step return instructions

You may start a return by emailing us at info@epscontrols.com. Please include your order number and reason for the return.

Once approved, you will receive:

· A return shipping label (return shipping costs may apply)

· Step-by-step return instructions

Shipping Costs & Restocking Fees

You may start a return by emailing us at info@epscontrols.com. Please include your order number and reason for the return.

Once approved, you will receive:

· A return shipping label (return shipping costs may apply)

· Step-by-step return instructions

You may start a return by emailing us at info@epscontrols.com. Please include your order number and reason for the return.

Once approved, you will receive:

· A return shipping label (return shipping costs may apply)

· Step-by-step return instructions

Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved. If approved:

· A refund will be issued to your original payment method within 10 business days

· It may take additional time for your bank or credit card company to post the refund · If 15 business days pass without a refund, contact us at info@epscontrols.com

Refunds can only be issued to the original method of payment.

Once your return is received and inspected, we’ll notify you if your refund is approved. If approved:

· A refund will be issued to your original payment method within 10 business days

· It may take additional time for your bank or credit card company to post the refund · If 15 business days pass without a refund, contact us at info@epscontrols.com

Refunds can only be issued to the original method of payment.

Policy Terms This policy is subject to change and governed by our full Terms of Service. By placing an order, you agree to the terms outlined above.

(305) 510-0626 info@epscontrols.com

EPS Controls 13263 SW 124th Street, Miami, FL 33186

Policy Terms This policy is subject to change and governed by our full Terms of Service. By placing an order, you agree to the terms outlined above.

(305) 510-0626 info@epscontrols.com

EPS Controls 13263 SW 124th Street, Miami, FL 33186

13263 SW 124th St. Miami, FL 33186

Ph: (305) 510-0626

Email: info@epscontrols.com

Hours: Monday - Friday

9:00am - 5:00pm EST

Refrigeration Parts

Email: info@epscontrols.com

Hours: Monday - Friday

9:00am - 5:00pm EST

Refrigeration Parts

Email: info@epscontrols.com

Refund & Return Policy