Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Effective Date: July 11th, 2025
Effective Date: July 11th, 2025
Do you offer bulk pricing or discounts?
Yes! Contact us at info@epscontrols.com or call (305) 510-0626 for wholesale pricing and contractor/distributor accounts.
Are your products new and under warranty?
Yes, all items are brand new and covered by the manufacturer’s warranty, where applicable. See our Warranty Policy for full details.
What kind of products does EPS Controls sell?
We specialize in high-quality HVAC and refrigeration components, including Variable Frequency Drives (VFDs), Condenser Axial Fan Motors, Pressure Transducers, Electric Motors, Condenser Coils, and almost any replacement product you might need for your HVAC system. Our products are ideal for contractors, technicians, and commercial operations.
Can I order if I’m located outside the United States?
Yes, we ship internationally. Shipping costs and delivery times may vary based on your location. Customs duties and taxes are the responsibility of the buyer.
Ordering & Products
Can I return my order?
We accept returns on eligible unopened items within 10 days of delivery. Some items, such as VFDs, electronics, and axial fans, are non-returnable. See our Refund Policy for full return terms.
Will I be refunded for shipping charges?
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item). Return shipping is the buyer’s responsibility.
How do I start a return?
To request a return, please contact us by email at info@epscontrols.com with your order number and the reason for the return. Our team will review your request and provide return instructions. Please do not send any items back without prior authorization.
Returns & Refunds
I’m not sure which part I need — can you help?
Absolutely. Email info@epscontrols.com, text us through our WhatsApp widget here on our website or call us at our Phone: (305) 510-0626 with your system specs or part numbers, and we’ll help you find the right match.
Technical Support & Product Help
Do you offer installation or tech support?
We do not offer installation services, but we’re happy to provide basic product guidance and documentation to assist your technician.
How long does shipping take?
Orders are processed within 1-2 business days but for some products the processing time extends to 2-5 business days. The processing time for each product will be stated on its product page, below the "Add to Cart" button. Standard shipping within the U.S. takes 3–7 business days. Expedited options are available at checkout.
What if my package is lost or damaged?
Please contact us within 48 hours of delivery for damaged items, with photos if possible. For lost shipments, we will work with the carrier to resolve the issue.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can track your package on the carrier’s website.
Shipping & Delivery
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex), PayPal, and secure checkout options through our payment processor.
Is my payment information secure?
Yes, our website uses SSL encryption and secure payment gateways to protect your data.
Payments & Security
How do I contact you?
You can reach us via: Email: info@epscontrols.com, by texting us through our WhatsApp widget on our website or calling us directly at our Phone: (305) 510-0626
Contact & Business Info
What are your business hours?
Monday to Friday, 9:00 AM – 5:00 PM EST. Orders placed after business hours are processed the next business day.
What kind of products does EPS Controls sell?
We specialize in high-quality HVAC and refrigeration components, including Variable Frequency Drives (VFDs), Condenser Axial Fan Motors, Pressure Transducers, Electric Motors, Condenser Coils, and almost any replacement product you might need for your HVAC system. Our products are ideal for contractors, technicians, and commercial operations.
Are your products new and under warranty?
Yes, all items are brand new and covered by the manufacturer’s warranty, where applicable. See our Warranty Policy for full details.
Do you offer bulk pricing or discounts?
Yes! Contact us at info@epscontrols.com or call (305) 510-0626 for wholesale pricing and contractor/distributor accounts.
Can I order if I’m located outside the United States?
Yes, we ship internationally. Shipping costs and delivery times may vary based on your location. Customs duties and taxes are the responsibility of the buyer.
Ordering & Products
Can I return my order?
We accept returns on eligible unopened items within 10 days of delivery. Some items, such as VFDs, electronics, and axial fans, are non-returnable. See our Refund Policy for full return terms.
Will I be refunded for shipping charges?
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item). Return shipping is the buyer’s responsibility.
How do I start a return?
To request a return, please contact us by email at info@epscontrols.com with your order number and the reason for the return. Our team will review your request and provide return instructions. Please do not send any items back without prior authorization.
Returns & Refunds
I’m not sure which part I need — can you help?
Absolutely. Email info@epscontrols.com, text us through our WhatsApp widget here on our website or call us at our Phone: (305) 510-0626 with your system specs or part numbers, and we’ll help you find the right match.
Technical Support & Product Help
Do you offer installation or tech support?
We do not offer installation services, but we’re happy to provide basic product guidance and documentation to assist your technician.
How long does shipping take?
Orders are processed within 1-2 business days but for some products the processing time extends to 2-5 business days. The processing time for each product will be stated on its product page, below the "Add to Cart" button. Standard shipping within the U.S. takes 3–7 business days. Expedited options are available at checkout.
What if my package is lost or damaged?
Please contact us within 48 hours of delivery for damaged items, with photos if possible. For lost shipments, we will work with the carrier to resolve the issue.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can track your package on the carrier’s website.
Shipping & Delivery
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex), PayPal, and secure checkout options through our payment processor.
Is my payment information secure?
Yes, our website uses SSL encryption and secure payment gateways to protect your data.
Payments & Security
How do I contact you?
You can reach us via: Email: info@epscontrols.com, by texting us through our WhatsApp widget on our website or calling us directly at our Phone: (305) 510-0626
Contact & Business Info
What are your business hours?
Monday to Friday, 9:00 AM – 5:00 PM EST. Orders placed after business hours are processed the next business day.
What kind of products does EPS Controls sell?
We specialize in high-quality HVAC and refrigeration components, including Variable Frequency Drives (VFDs), Condenser Axial Fan Motors, Pressure Transducers, Electric Motors, Condenser Coils, and almost any replacement product you might need for your HVAC system. Our products are ideal for contractors, technicians, and commercial operations.
Are your products new and under warranty?
Yes, all items are brand new and covered by the manufacturer’s warranty, where applicable. See our Warranty Policy for full details.
Do you offer bulk pricing or discounts?
Yes! Contact us at info@epscontrols.com or call (305) 510-0626 for wholesale pricing and contractor/distributor accounts.
Can I order if I’m located outside the United States?
Yes, we ship internationally. Shipping costs and delivery times may vary based on your location. Customs duties and taxes are the responsibility of the buyer.
Ordering & Products
Can I return my order?
We accept returns on eligible unopened items within 10 days of delivery. Some items, such as VFDs, electronics, and axial fans, are non-returnable. See our Refund Policy for full return terms.
Will I be refunded for shipping charges?
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item). Return shipping is the buyer’s responsibility.
How do I start a return?
To request a return, please contact us by email at info@epscontrols.com with your order number and the reason for the return. Our team will review your request and provide return instructions. Please do not send any items back without prior authorization.
Returns & Refunds
I’m not sure which part I need — can you help?
Absolutely. Email info@epscontrols.com, text us through our WhatsApp widget here on our website or call us at our Phone: (305) 510-0626 with your system specs or part numbers, and we’ll help you find the right match.
Technical Support & Product Help
Do you offer installation or tech support?
We do not offer installation services, but we’re happy to provide basic product guidance and documentation to assist your technician.
How long does shipping take?
Orders are processed within 1-2 business days but for some products the processing time extends to 2-5 business days. The processing time for each product will be stated on its product page, below the "Add to Cart" button. Standard shipping within the U.S. takes 3–7 business days. Expedited options are available at checkout.
What if my package is lost or damaged?
Please contact us within 48 hours of delivery for damaged items, with photos if possible. For lost shipments, we will work with the carrier to resolve the issue.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can track your package on the carrier’s website.
Shipping & Delivery
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex), PayPal, and secure checkout options through our payment processor.
Is my payment information secure?
Yes, our website uses SSL encryption and secure payment gateways to protect your data.
Payments & Security
How do I contact you?
You can reach us via: Email: info@epscontrols.com, by texting us through our WhatsApp widget on our website or calling us directly at our Phone: (305) 510-0626
Contact & Business Info
What are your business hours?
Monday to Friday, 9:00 AM – 5:00 PM EST. Orders placed after business hours are processed the next business day.
13263 SW 124th St. Miami, FL 33186
Ph: (305) 510-0626
Email: info@epscontrols.com
Hours: Monday - Friday
9:00am - 5:00pm EST
13263 SW 124th St. Miami, FL 33186
Ph: (305) 510-0626
Email: info@epscontrols.com
Hours: Monday - Friday
9:00am - 5:00pm EST
13263 SW 124th St. Miami, FL 33186
Ph: (305) 510-0626
Email: info@epscontrols.com