Terms and Conditions

Last Updated: March 26, 2026

Welcome to shop.epscontrols.com These Terms of Service ("Terms") govern your access to and use of the website operated by EPS Controls LLC. By accessing our site, you agree to be bound by these terms.

1. Company Legal Information

This website is owned and operated by EPS Controls LLC, a legally registered entity in the State of Florida.

  • Legal Address: 13263 SW 124th St, Miami, Florida 33186, United States.
  • EIN: 92-3216227
  • Primary Activity: Distribution of industrial HVAC controls and motors.

2. Acceptance of Terms

By visiting our site or purchasing products from us, you engage in our "Service" and agree to be bound by the following terms and conditions. If you do not agree to all terms, you may not access the website or use any services.

3. Eligibility to Use

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence. Our products are intended for professional industrial and commercial use.

4. Account Creation & Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service or terminate accounts at our discretion.

5. Product Information & Availability

We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your monitor's display of any color will be accurate. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to limit the sales of our products to any person or geographic region.

6. Product Use & Compatibility

HVAC components (such as VFDs, motors, and actuators) require technical expertise. It is the customer's responsibility to ensure product compatibility. EPS Controls LLC is not liable for damages resulting from improper selection or installation by unlicensed individuals.

7. Pricing, Taxes & Payment Terms

  • Pricing: All prices are in USD.
  • Taxes: Sales tax is calculated at checkout based on the shipping destination.
  • Payments: We accept Visa, MasterCard, AMEX, Discover, PayPal, Apple Pay, and Shop Pay. You agree to provide current, complete, and accurate purchase and account information.

8. Order Acceptance & Cancellation

An order confirmation does not signify our acceptance of your order. We reserve the right to cancel any order for reasons including stock unavailability, pricing errors, or suspected fraud. Our Cancellation Policy allows requests within 24 hours of placement.

9. Shipping & Delivery Terms

We ship exclusively within the United States. Title and risk of loss pass to you upon delivery to the carrier. Delivery dates are estimates and not guaranteed. Please refer to our Shipping Policy for detailed logistics.

10. Returns, Refunds & Exchanges

Our Return & Refund Policy provides a 30-day return window for unused, uninstalled items in original packaging. We do not offer exchanges. Refunds are processed within 10 business days of inspection.

11. Warranty Terms

Products are covered by original manufacturer warranties. EPS Controls LLC facilitates these claims but does not provide additional independent warranties. Professional installation is required to maintain warranty eligibility.

12. Intellectual Property Rights

All content on this site, including text, graphics, logos, and images, is the property of EPS Controls LLC or its content suppliers and is protected by United States and international copyright laws.

13. User-Generated Content

If you post reviews or comments, you grant us a non-exclusive, royalty-free right to use, reproduce, and publish that content in any media. We reserve the right to remove content that we deem offensive or inaccurate.

14. Prohibited Activities

You are prohibited from using the site for any unlawful purpose, to solicit others to perform unlawful acts, or to upload viruses or malicious code that may affect the functionality of the Service.

15. Third-Party Services & Integrations

Our store is hosted on a secure platform. We use third-party integrations for payments and analytics. Your use of these third-party tools is subject to their respective terms and policies.

16. External Links

We are not responsible for the content or accuracy of any third-party websites linked to our store. Links to manufacturer manuals or external resources are provided for convenience only.

17. Limitation of Liability

In no case shall EPS Controls LLC be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including lost profits or lost savings, arising from your use of any of our products.

18. Indemnification

You agree to indemnify and hold harmless EPS Controls LLC from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or your violation of any law.

19. Privacy Policy Integration

Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms by reference.

20. Governing Law & Jurisdiction

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the State of Florida, USA.

21. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, war, terrorism, riots, embargos, or acts of civil or military authorities.

22. Severability Clause

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law.

23. Termination of Use

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. We may terminate this agreement at any time without notice if you fail to comply with any term.

24. Right to Modify Terms

We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

25. Contact Information

Questions about the Terms of Service should be sent to us at:

Legal Entity: EPS Controls LLC

EIN: 92-3216227

Address: 13263 SW 124th St, Miami, Florida 33186, United States

Phone: +1 305-510-0626

E-mail: info@epscontrols.com

Support: WhatsApp Chat (Available during business hours)

Business Hours: Monday–Friday, 8:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York)