Sunday
Closed
Frequently Asked Questions (FAQ)
Last Updated: March 26, 2026
At EPS Controls LLC, we want to ensure you have all the information needed to make an informed purchase. Below are answers to the most common questions regarding our HVAC products, shipping, and policies.
1. General Business Information
Q: Where is EPS Controls LLC located?
A: We are a legally registered business based in Miami, Florida. Our headquarters is located at 13263 SW 124th St, Miami, Florida 33186, United States.
Q: Are you a legitimate business?
A: Yes. We are a registered Florida LLC (EIN: 92-3216227). We specialize in industrial-grade HVAC controls, motors, and automation parts for the U.S. market.
2. Shipping & Delivery
Q: Where do you ship?
A: Currently, we exclusively ship to all 50 states within the United States. We do not offer international shipping at this time.
Q: How long does shipping take?
A:
- Order Processing: 1–2 business days (Monday–Friday)
- Standard Shipping: 3–7 business days (Monday–Friday).
- Expedited Shipping: 1–3 business days (Monday–Friday).
Q: What carriers do you use?
A: We primarily ship via UPS, FedEx, and USPS. For large items like bulk axial fans or heavy VFDs, we use specialized freight shipping.
Q: Can I pick up my order?
A: Yes! We offer local pickup at our Miami warehouse. Select the "Pickup" option at checkout, and we will notify you when your order is ready (usually within 1–2 business days).
3. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, AMEX, Discover, Diners Club, JCB) as well as PayPal, Venmo, Apple Pay, and Shop Pay.
Q: Can I cancel my order?
A: You can request a cancellation within 24 hours of placing your order. Once an order is processed or shipped, it cannot be canceled but can be returned following our Return Policy.
Q: Will I be charged sales tax?
A: Sales tax is calculated based on your shipping destination and will be clearly displayed on the checkout page before payment.
4. Returns & Refunds
Q: What is your return window?
A: We offer a 30-day return policy. Items must be unused, uninstalled, and in their original manufacturer’s packaging.
Q: Do you charge a restocking fee?
A: No. EPS Controls LLC does not charge any restocking fees for eligible returns.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, refunds are processed within 10 business days (Monday–Friday) back to your original payment method.
5. Products & Warranty
Q: Do your products come with a warranty?
A: Yes. Most of our motors and controls carry a 1-year limited manufacturer’s warranty. Warranty claims usually require proof of professional installation by a licensed HVAC technician.
Q: How do I know if a part is compatible with my system?
A: We provide detailed technical specifications (voltage, RPM, phase, etc.) on each product page. If you are unsure, please email us at info@epscontrols.com with your model number before ordering.
6. Contact Information
Q: How can I reach customer support?
A: You can contact us via:
- Legal Entity: EPS Controls LLC
- EIN: 92-3216227
- Address: 13263 SW 124th St, Miami, Florida 33186, United States
- Phone: +1 305-510-0626
- E-mail: info@epscontrols.com
- Support: WhatsApp Chat (Available during business hours)
- Business Hours: Monday–Friday, 8:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York)
