What is a VFD used for?

A variable frequency drive (VFD) controls motor speed and improves energy efficiency in HVAC and industrial systems.

Can a VFD convert single phase to three phase?

Yes, VFDs can be used to convert single phase power to three phase for running industrial motors.

What HVAC components does EPS Controls supply?

EPS Controls supplies VFDs, condenser fan motors, sensors, actuators, and circuit breakers for commercial and industrial HVAC systems.

Do you offer fast shipping?

Yes, EPS Controls focuses on in-stock products with fast shipping to minimize downtime.

Who are your products for?

Our products are designed for HVAC contractors, technicians, engineers, and facility managers.

Refund policy

Return & Refund Policy

Last Updated: March 26, 2026

At EPS Controls LLC, we stand behind the quality of our HVAC and industrial components. If you are not completely satisfied with your purchase, we are here to help you with a straightforward return and refund process.

1. Return Window

You have 30 calendar days from the date of delivery to initiate a return for an item. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund.

2. Exchange Policy

Please note that we do not offer exchanges. To ensure you get the correct part or component as quickly as possible, we recommend returning the unwanted item for a refund and placing a new order for the correct one separately.

3. No Restocking Fee

We believe in transparent pricing. EPS Controls LLC does not charge any restocking fees for returned items that meet our eligibility requirements.

4. Return Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

The item must be unused, uninstalled, and in the same condition that you received it.
It must be in the original manufacturer’s packaging.
All accessories, manuals, and hardware that came with the product must be included.
Items that show signs of installation (such as wire stripping, mounting marks on motors, or programmed VFDs) are not eligible for return.

5. Return Shipping Costs

Customer Responsibility: For standard "change of mind" returns or incorrectly ordered parts, the customer is responsible for paying the return shipping costs.
Our Responsibility: If the return is a result of our error (you received an incorrect or defective item), EPS Controls LLC will provide a prepaid return shipping label.

6. How to Initiate a Return (Step-by-Step)

To ensure a smooth and fast return process, please follow these exact steps. Returning an item without following this procedure may result in delays or the rejection of your refund.

Step 1: Contact Our Support Team
Send an email to info@epscontrols.com within 30 days of receiving your package. In your email, please include:

Your Order Number (e.g., #EPS12345).
The name of the item(s) you wish to return.
The reason for the return (e.g., ordered the wrong part, item defective, no longer needed).
Optional: Attach photos if the item is damaged or incorrect.

Step 2: Receive Your RMA Number
Our support team will review your request within 1–2 business days. Once approved, we will send you a Return Merchandise Authorization (RMA) number along with the specific return shipping address.
Important: Do not ship any items back to us until you have received this RMA number.

Step 3: Pack Your Item Securely
Place the item in its original manufacturer’s packaging with all original manuals, hardware, and accessories. Pack the product inside a sturdy shipping box to prevent damage during transit. Please write your RMA number clearly on the outside of the shipping box (not on the product packaging itself).

Step 4: Ship the Item Back to Us
Use a trackable shipping service (such as UPS, FedEx, or USPS) to send the package to the return address provided in Step 2.

Note: We strongly recommend purchasing shipping insurance for high-value items, as we are not responsible for returns lost or damaged in transit.

Step 5: Provide Tracking Details
Once you have shipped the package, please reply to your original email thread with the tracking number. This allows us to monitor the return and prepare for your refund.

Step 6: Inspection & Refund
Once we receive the package, our technicians will inspect the item within 2 business days. If the item meets our eligibility requirements (unused and in original condition), we will issue a refund to your original payment method within 10 business days (Monday–Friday).

7. Return Methods

We recommend using a tracked shipping service (UPS, FedEx, or USPS) for all returns. For high-value items (over $75), we strongly suggest purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Refund Processing Time

Inspection: Once your return is received and inspected (usually within 2 business days), we will notify you of the approval or rejection of your refund.
Payment: If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment within 10 business days (Monday–Friday).

9. Return Address

All authorized returns must be sent to our distribution center:

EPS Controls LLC (Returns Dept.)

13263 SW 124th St, Miami, Florida 33186, United States.

10. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon arrival. If an item is damaged during transit, defective, or incorrect, you must contact us at info@epscontrols.com within 48 hours of delivery. We will prioritize these cases and provide a replacement or full refund at no additional cost to you.

11. Lost Parcel Policy

If your tracking information shows "Delivered" but you haven't received the package, please contact the carrier immediately. If a package is lost in transit (no delivery scan), we will work with the carrier to locate it or issue a replacement/refund after the carrier’s investigation is complete.

12. Order Cancellation Policy

You may cancel your order within 24 hours of placement. If the order has already entered the shipping process, you will need to follow the standard return process after receiving the item.

13. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@epscontrols.com

14. Items Returned Without Approval

Items sent back to us without an approved RMA number may be rejected or subject to significant processing delays. We are not responsible for items sent to the wrong address or without proper documentation.

15. Policy Abuse & Fraud Protection

To protect our business and customers, we monitor all return activity. We reserve the right to limit or refuse returns if we detect patterns of abuse, fraud, or safety concerns regarding the returned industrial equipment.

16. Business & Contact Information

For any questions regarding returns or refunds, please reach out to us:

Legal Entity: EPS Controls LLC

EIN: 92-3216227

Address: 13263 SW 124th St, Miami, Florida 33186, United States

Phone: +1 305-510-0626

E-mail: info@epscontrols.com

Support: WhatsApp Chat (Available during business hours)

Business Hours: Monday–Friday, 8:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York)

17. Policy Updates

We may update our Return & Refund Policy to reflect changes in our business practices or legal requirements. Any updates will be clearly stated on this page. By continuing to use our website or making a purchase, you agree to the terms listed in the most recent version of this policy. Contact us at +1 305-510-0626 for any clarifications.