Privacy policy

Last Updated: March 26, 2026

At EPS Controls LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shop.epscontrols.com

1. Who We Are

EPS Controls LLC is a Florida-based company specializing in industrial HVAC controls and motors. We operate the e-commerce platform shop.epscontrols.com and act as the data controller for the information collected through this site.

  • Address: 13263 SW 124th St, Miami, Florida 33186, United States.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you.

  • A. Personal Information You Provide: Name, billing/shipping address, email, phone number, and account credentials.
  • B. Automatically Collected Information: IP address, browser type, device information, and browsing patterns via cookies.
  • C. Information from Third Parties: Data from shipping carriers (tracking updates) and payment processors (transaction status).

3. How We Use Your Information

  • A. Order Processing & Fulfillment: To process transactions, ship products within the USA, and provide invoices.
  • B. Customer Support: To respond to technical queries regarding VFDs, motors, or actuators.
  • C. Website Functionality & Improvement: To optimize site performance and user experience.
  • D. Marketing & Communication: To send order updates and promotional materials (with your consent).
  • E. Legal & Compliance: To meet tax obligations and prevent unauthorized activities.

4. Cookies & Tracking Technologies

A. Types of Cookies We Use:

  • Essential: Required for the shopping cart and secure login.
  • Performance & Analytics: To understand site traffic (e.g., Google Analytics).
  • Functional: To remember your preferences.
  • Advertising & Targeting: To show relevant HVAC product ads.
  • Social Media: To enable sharing via social platforms.

B. What Information Cookies Collect: Device ID, pages visited, and time spent on site.

C. How to Manage Cookies: You can disable cookies through your browser settings, though some site features may stop working.

D. Third-Party Tracking: We use tools like Google Tag Manager to manage tracking pixels.

5. Sharing & Disclosure of Information

We do not sell your data for money. We share data only with:

  • Service Providers: Shipping (UPS/FedEx) and Payment Processors.
  • Legal Authorities: When required by law or to protect our rights.

6. How We Protect Your Information

We implement SSL (Secure Sockets Layer) encryption and industry-standard security protocols to protect your data during transmission and storage.

7. Children's Privacy (COPPA Compliance)

Our website is intended for industrial professionals and is not directed at children under 13. We do not knowingly collect information from children in compliance with the Children’s Online Privacy Protection Act (COPPA).

8. Your Rights Under U.S. Privacy Laws (CCPA/CPRA)

California residents have specific rights:

  • A. Right to Know: Request access to data collected.
  • B. Right to Delete: Request removal of personal data.
  • C. Right to Correct: Fix inaccurate info.
  • D. Right to Opt-Out: Stop the sale/sharing of data.
  • E. Limit Sensitive Info: Restrict use of sensitive data.
  • F. Non-Discrimination: We won't charge more if you exercise these rights.
  • G. Data Portability: Receive your data in a usable format.
  • H. Automated Decision Making: Right to know if we use AI for profiling.
  • I. Opt-Out of Targeted Ads: Stop personalized advertising.
  • J. How to Submit: Email info@epscontrols.com with "Privacy Request."

9. “Do Not Sell or Share My Personal Information”

You can exercise your right to opt-out of data sharing for cross-contextual advertising by contacting us or using our dedicated "Do Not Sell" link in the footer.

10. Data Retention

We retain personal information only as long as necessary for business purposes (e.g., 7 years for tax/accounting records).

11. Third-Party Payment Processors

We use secure partners like PayPal, Visa, and Shop Pay. We do not store your full credit card numbers on our servers.

12. Links to External Websites

We are not responsible for the privacy practices of third-party sites linked from our store (e.g., manufacturer manuals).

13. Advertising & Analytics Partners

We partner with Google and Meta to analyze traffic and provide relevant advertisements.

14. Email Communications (CAN-SPAM Compliance)

In accordance with the CAN-SPAM Act, all promotional emails include an "Unsubscribe" link and our physical business address.

15. User Responsibilities

Users are responsible for maintaining the confidentiality of their account passwords.

16. Data Storage & Security Measures

Data is stored on secure cloud servers located within the United States with restricted access.

17. Behavioral Advertising Disclosure

We may use your browsing history to show you HVAC parts you previously viewed (Retargeting).

18. Do-Not-Track Signals

Our website currently responds to Global Privacy Control (GPC) signals but may not recognize all "Do Not Track" browser headers.

19. Personal Information of Non-U.S. Residents

Our services are designed for the U.S. market. Non-U.S. users acknowledge that their data will be processed in the United States.

20. State Privacy Law Compliance

Beyond California, we strive to comply with evolving privacy laws in Virginia (VCDPA), Colorado (CPA), and other states.

21. Financial Information Protection

All financial transactions are handled via PCI-DSS compliant payment gateways.

22. Information Collected for Fraud Prevention

We use IP screening and transaction monitoring to prevent fraudulent orders.

23. Business Transfers

If EPS Controls LLC is involved in a merger or sale, your data may be transferred as a business asset.

24. Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted here and are effective immediately.

25. Contact Information

If you have questions about this Privacy Policy, please contact us:

Legal Entity: EPS Controls LLC

EIN: 92-3216227

Address: 13263 SW 124th St, Miami, Florida 33186, United States

Phone: +1 305-510-0626

E-mail: info@epscontrols.com

Support: WhatsApp Chat (Available during business hours)

Business Hours: Monday–Friday, 8:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York)